FAQ

How long does it take to process an order?

Please allow 2 to 3 days to process your order.  Wholesale orders please allow 7 days.  If you do require a rush order please send us a message and we will do our very best to help you out.

 

How do you ship ?

Orders are shipped by Canada Post.  If you are local to the Elora area free shipping is offered to the following areas:

Wednesday - Cambridge, Kitchener, Waterloo, St Jacobs, Elmira and surrounding areas

Friday - Guelph, Rockwood, Fergus, Elora, Centre Wellington, Erin, Orangeville, and surrounding areas 

At checkout you will be notified if you are in the free delivery radius.

 

Can I return the product ?

Sorry but since caramel products are perishables, we are unable to accept product returns. 

 

Can I add to my order?

You sure can as long as we haven't shipped it.  Give us a call or shoot us an email.

 

Do you do custom orders for Wedding, Showers, Corporate gifting etc. ?

Absolutely reach out, we would love to discuss the details.

 

How long will the caramel stay fresh ?

We use all natural ingredients with no added preservatives, freshness will last up to 4 months in a cool dry place, you can also refrigerate them in air tight bags.